Good afternoon Mr Smith. This is Colin from Optus in Brisbane.

I'm sure many of you are wondering how I'm getting on and if I have a job yet. I actually got a job a couple of weeks ago. It was for a company called Avoncore who operate a call centre on behalf of Optus, one of the biggest telecommunications companies in Australia. I did my two days training and then found out that I wasn't getting paid for it altough I was 75% certain I had been told at my interview that I was getting paid for it. I was also told at the end of my training that any phone or internet packages I sold would earn me $10 commission on top of my base rate altough I had been told at my interview that I would receive $10/$15 commission for selling internet/phone or phone/internet packages, I can't remember which way round it was. I felt like i had been lied to a fair bit in a few days but I started working on the phones the next day anyway. I needed the money.

At my interview I had been told that I would be answering inbound calls which were generated from a cold calling centre in India but I spent my first day sat at a computer cold calling lists of people until about 8:10pm. Clearly this wasn't what I'd signed up for. Maybe if I had sold a few things I would've given it another day but I was pretty pissed off with the whole state of affairs and chucked in the job the very next morning.